Each Glowcase product is made to order, just for you ?
This allows us to reduce overproduction and provide a more conscious, intentional service ?
Your item is carefully printed and prepared after you place your order:
iPhone & Samsung cases: 2–5 business days
MacBook cases: 3–7 business days
Delivery time depends on your location and the product type:
Australia: 3–7 business days
New Zealand: 5–10 business days
Europe: 5–10 business days
Australia, NZ: 8–18 business days
Europe: 10–20 business days
✧ A tracking number will be sent to you as soon as your order ships ✨
Some items might arrive separately — and that’s totally normal!
At Glowcase, we work with trusted print partners around the world to offer the best selection and quality for each product type.
Depending on the items in your order (for example, a MacBook case and an iPhone case), they may be shipped from different locations and arrive on different days.
✨ Don’t worry — you’ll receive a tracking number for each shipment, and your full order will reach you safely.
That depends on your delivery country:
European Union: No customs or import taxes apply for orders under 150 EUR
United Kingdom, Switzerland, French overseas territories and other international destinations: Import taxes or customs duties may apply upon delivery.
✨ These charges are the customer’s responsibility and depend on local laws.
Glowcase has no control over these fees or any potential customs delays.
💌 For more details, we recommend contacting your local customs office.
🌊 Pacific Zone
Australia 🇦🇺
New Zealand 🇳🇿
🌍 Europe Zone
France 🇫🇷
Italy 🇮🇹
Luxembourg 🇱🇺
Netherlands 🇳🇱
Spain 🇪🇸
Switzerland 🇨🇭
🗽 America
United States (US) 🇺🇸
All our shipments include a tracking number so you can track your order every step of the way 📦✨
Please refer to "Estimated Delivery (after production)" for more precise delivery information. ✅
Please note that some destinations are not yet available or may involve higher shipping costs.
We are working to expand our delivery options in the future.
Because our products are made especially for you, we follow a print-on-demand return policy in line with our production partners, Printful and JetPrint.
Due to the print-on-demand nature of our products, we do not accept returns unless:
the product is damaged,
there is a manufacturing error,
or you received the wrong item.
If this is the case, please contact us within 7 days of delivery with:
a clear photo of the product and the issue,
your order number.
We will evaluate the situation and offer a replacement or refund if applicable.
Please note:
Sale items and clearance items cannot be returned or exchanged.
Our creations are made to order, especially for you 🎨✨.
Once your order has been confirmed, it is immediately sent to production and customised according to your chosen model.
For this reason, it is unfortunately not possible to modify or exchange an item after confirmation.
We therefore invite you to carefully check the details (model, colour, pattern) before finalising your purchase 💖
If your order is lost in transit or arrives damaged.
We will:
file a claim with the shipping provider
Please read carefully before placing your order ?
Because our products are made to order, we encourage you to double-check your details (model, address, spelling, etc.) before confirming. We are not responsible for issues caused by incorrect shipping addresses or unclaimed packages.
This helps avoid delays or complications, and ensures the best experience possible ?✨
✅ Refunds may be offered in the following cases:
the product is visibly defective,
the wrong item was sent,
the item never arrived and the tracking confirms it was lost in transit.
❌ We do not offer refunds for:
change of mind,
incorrect model ordered (please double-check device compatibility),
delays outside of our control (customs, weather, etc.).
⚠️ Incorrect Address Disclaimer
Glowcase is not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided by the customer.
Please double-check your address before confirming your order. If a package is returned due to an address error, any reshipping fees will be at the customer’s expense.
Our products are printed on demand by trusted partners:
Each piece is created just for you 💖
Yes! Our shockproof cases have a built-in magnetic module that is compatible with MagSafe® accessories.
Check the details in each product description for confirmation.
A soft, slightly damp cloth (microfibre or cotton) is all you need.
Avoid products containing alcohol to preserve the designs.
At Glowcase, your trust and well-being always come first.
In compliance with California law (Proposition 65), we share the following information for residents of California only:
⚠️ California Residents: Some products may contain trace amounts of certain chemicals (such as BPA), which are recognized in California as potentially causing cancer, birth defects, or other reproductive harm.
We want to reassure you: our products are designed with care and meet the same quality standards as leading brands worldwide. This notice is simply required by California regulations, even when risks are very low.
For more details, you can visit the official website: www.P65Warnings.ca.gov.
Glowcase accepts payments by credit card (Visa, Mastercard, American Express) as well as electronic wallets such as Apple Pay, Google Pay and Shop Pay.
All transactions are processed via Shopify Payments, a secure payment platform used by millions of shops worldwide.
🔒 Your data is protected by SSL encryption for 100% secure shopping — no account creation required.
Our products are printed on demand by carefully selected partners, using high-quality materials such as polycarbonate, ABS plastic, or TPU — known for their durability and wide use in the tech industry.
While we strive to work with trusted manufacturers that follow high production standards, we cannot guarantee official certifications for skin sensitivity or chemical composition across all products.
Write to us via the Contact page.
We will be happy to help you! 💌
